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Privacy Policy

1. Introduction

Welcome to zeroAone. This Privacy Policy explains how zeroAone ("we", "us", "our", or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our websites, use our software-as-a-service (SaaS) products (including, but not limited to, FitSuite), or interact with any of our services (collectively, the "Services").

This Privacy Policy applies uniformly to all Services operated by zeroAone. By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

2. Information We Collect

We collect information to provide better Services to our users. The types of information we collect depend on how you interact with our Services.

2.1 Information You Provide Directly

  • Account Information: When you create an account, we collect your name, email address, password, and other registration details.
  • Profile Information: Information you add to your profile, such as a profile photo, job title, company name, or phone number.
  • Payment Information: When you make purchases, we collect billing address and payment details. Payment card information is processed by our third-party payment processors and is not stored on our servers.
  • Communications: When you contact us for support, submit feedback, or communicate with us, we collect the content of your messages and any attachments.
  • User Content: Any content you create, upload, or store using our Services.

2.2 Information Collected Automatically

  • Device Information: Hardware model, operating system and version, unique device identifiers, browser type, and language settings.
  • Log Data: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Usage Information: Features you use, actions you take, time spent on pages, and other information about your interactions with our Services.
  • Location Information: General location inferred from your IP address.

2.3 Information from Third Parties

  • Single Sign-On Providers: If you sign in using a third-party service (e.g., Google, Apple), we receive your name, email, and profile picture from that service.
  • Analytics Partners: We may receive aggregated or anonymized data from analytics providers to help us understand how users interact with our Services.
  • Business Partners: We may receive information from partners with whom we offer co-branded services or engage in joint marketing activities.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: To operate, deliver, and improve our Services, including processing transactions and managing your account.
  • Personalization: To tailor your experience, provide personalized content, and make recommendations.
  • Communication: To send you service-related notices, updates, security alerts, and administrative messages.
  • Marketing: To send promotional communications about products, services, and events (you can opt out at any time).
  • Analytics and Research: To understand how users interact with our Services, measure effectiveness, and conduct research to improve our offerings.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful activities.
  • Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

4. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to perform our contract with you (e.g., providing the Services you requested).
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services, marketing, and fraud prevention, where these interests are not overridden by your rights.
  • Consent: Where you have given explicit consent for specific processing activities.
  • Legal Obligation: Processing necessary to comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data hosting, customer support, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
  • Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • With Your Consent: We may share information with third parties when you have given us explicit consent to do so.
  • Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements. When your data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security
  • Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining strong safeguards.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA, UK, or Switzerland to other countries, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or we rely on other valid transfer mechanisms under applicable law.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
  • Objection: Object to processing of your personal information for certain purposes.
  • Restriction: Request that we restrict processing of your personal information under certain circumstances.
  • Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@zeroaone.com. We will respond to your request within the timeframes required by applicable law.

Marketing Communications: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Please note that even if you opt out, we may still send you non-promotional communications, such as service-related notices.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our Services. Cookies are small data files stored on your device that help us improve your experience and our Services.

Types of Cookies We Use:

  • Essential Cookies: Required for the operation of our Services. They enable core functionality such as security, network management, and account access.
  • Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
  • Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

11. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 16, please contact us immediately at privacy@zeroaone.com.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the bottom of this page and, where appropriate, provide additional notice (such as via email or a prominent notice within our Services).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

Last updated: December 22, 2025